Legal

Privacy Policy

Lead Recovery Solutions respects your privacy and is committed to protecting your personal information.

1. What We Collect

When you contact us or use our AI call-handling service, we may collect your name, phone number, email address, and details of your enquiry, along with call recordings and transcripts where the service is used to handle calls on your behalf.

2. How We Use It

We use this information solely to deliver and improve the service — answering calls, booking appointments, and following up with enquiries. We do not sell or share your data with third parties for marketing purposes.

3. Third Parties

Some data may be processed by the underlying platforms we use to deliver the service (such as our phone and AI provider, and calendar systems). These providers only access what's needed to operate the service.

4. Data Retention

We retain call data and enquiry records for as long as reasonably necessary to provide the service and meet any legal obligations.

5. Your Rights

You can ask us at any time what data we hold about you, request a copy of it, or ask us to delete it, by contacting jamie@leadrecoverysolutions.co.uk.

6. Changes to This Policy

We may update this policy from time to time. Continued use of the service after a change means you accept the updated policy.

Last updated: July 2026